Useful Resources

 

We have added some references and additional notes on the training topics covered to date in the LNSS programme, click on the headings below for further information. 

 

Reflective Practice Suggested reading material

 

Personal Development

 

Presentation Skills

 

Effective Customer Care (PowerPoint presentation)

 

Customer Service and Complaint Handling  

 

Train the Trainer         

 

WEB 2.0

 

Blogging & RSS Feeds (PowerPoint presentation)

 

Web 2.0  Suggested reading material